Warranty & After-Sales Policy

1-Year Limited Warranty

Every icango product comes with a 1-year limited warranty from the date of delivery. During the warranty period, if an internal or functional part fails under normal use, icango will supply the corresponding replacement part free of charge and cover the shipping cost of the part to you.

This policy does not limit consumer rights that cannot be excluded under applicable law.

What Is Covered

Under the 1-year limited warranty, icango covers internal and functional parts that fail during normal use.

• Failures of internal or functional parts under normal use
• Free replacement parts for covered failures
• Shipping of covered replacement parts to you, at no cost

What Is Not Covered

The following situations are not covered by the standard warranty:

• Damage caused by misuse, accidents, falls, or improper operation
• Damage from unauthorized modification, disassembly, or repair
• Normal wear and tear, including wear parts
• Damage caused by external factors such as water, fire, or power surges
• Loss or theft of the product or its accessories

Wear Parts

Wear parts are components that naturally wear out during normal use. They are not included in the standard free warranty. Customers need to purchase the corresponding wear parts and cover the shipping cost for these parts.

Remote Diagnosis & Support

icango after-sales service prioritizes remote handling. Our support team helps diagnose the problem and provides video, photo, tutorial, or online guidance.

icango products use a modular design, so most parts can be replaced by the customer following our instructions.

Replacement Parts

During the warranty period, covered replacement parts are provided free of charge and shipped at icango’s cost.

For parts not covered by the warranty (such as wear parts), customers purchase the parts and pay the shipping cost.

International Orders & Returns

icango products are large devices that include batteries and ship internationally. After-sales support is provided through diagnosis, repair, and replacement parts, rather than unconditional whole-unit returns on standard international orders.

If you receive a damaged or defective product, please contact our support team promptly after delivery with photos, and we will assess the situation.

B2B / Dealer / OEM & ODM Orders

For B2B, dealer, OEM, and ODM orders, if a separate contract or order terms apply between the parties, those terms take precedence over this policy.

How to Request Support

To request warranty or after-sales support, please have the following information ready:

• Your order number and purchase date
• The model of your icango product
• A clear description of the issue
• Photos or videos of the problem, if possible

Contact us through the Contact page, and our support team will respond with the next steps.