Frequently Asked Questions

icango currently offers remote-control golf caddies with follow technology in our main series. Visit the Products page to see the latest models, specifications, and pricing.

icango caddies are designed to carry a full set of golf clubs and a standard golf bag. Check the specifications of each model for the exact load rating.

Yes, icango caddies are equipped with a powerful motor and climbing support, allowing stable operation on common course slopes. Steep or wet terrain may require extra caution.

Consider your course terrain, how often you walk, and whether you prefer follow mode or remote control. The Products page includes comparisons to help you decide.

Follow mode uses the built-in tracking sensor to keep the caddy close behind you automatically. You can walk naturally while the caddy follows at a set distance.

Follow mode works without a remote control. The remote is available when you prefer manual control, such as on narrow paths or crowded areas.

First check that the sensor is not blocked and the battery is charged. Keep a clear line between the caddy and yourself, then restart follow mode from the handle.

Follow mode is designed for outdoor use on golf courses. For indoor use or low-light conditions, switch to remote control mode for safer operation.

Battery life depends on terrain, load, and speed. Under normal course conditions, a full charge typically covers an entire round of golf.

Charging usually takes a few hours. Use the original charger and plug into a standard outlet, and avoid charging in extreme temperatures.

Make sure the charger is firmly connected and the outlet works. If the issue continues, contact icango support with your order number for assistance.

Remove the battery and store it in a cool, dry place at partial charge. Recharge it periodically to keep the battery healthy.

Yes, icango ships to many countries and regions. Shipping options and estimated delivery times are shown at checkout.

Delivery time depends on your location and the shipping method you choose. You will receive tracking information once your order is dispatched.

Every icango caddy ships with the main unit, battery, charger, remote control, and the user manual. The exact contents are listed on the product page.

After your order is shipped, you will receive an email with tracking details. You can also view the status in your account order history.

Yes, icango welcomes distributors and retailers. Contact our business team to discuss pricing, territory, and partnership terms.

Yes, icango offers OEM/ODM services including branding, color, and packaging customization. Share your requirements with our business team to get started.

Business partners receive product documentation, technical support, spare parts access, and service training from the icango team.

Use the Contact page or the B2B section on the Support page to reach our business team. We usually respond within one business day.