Terms & Conditions

1. Introduction / Acceptance of Terms

By accessing or using the icango website, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these Terms, please do not use the website. These Terms apply to all visitors, customers, dealers, distributors, and business partners.

2. Website Use

You may use this website for lawful purposes only. In particular, you agree not to:

• Attempt to gain unauthorized access to any part of the website, its servers, or connected systems;
• Interfere with, disrupt, or attempt to overload the website or its services;
• Introduce malicious code or otherwise attempt to damage, disable, or impair the website;
• Use the website in any way that violates applicable laws or the rights of others.

We may suspend or restrict access to the website if these rules are not followed.

3. Product Information

icango makes reasonable efforts to keep product information on this website accurate and up to date. However:

• Product images are for illustration and may differ from the actual product in color, finish, or minor details;
• Specifications, features, and availability may be updated from time to time as products improve;
• Information displayed on the website is for general reference and does not by itself constitute a contractual commitment.

Please confirm current specifications with our team before placing an order or relying on website details for a commercial decision.

4. Inquiries and Quotations

Sending an inquiry through our website, email, or other channels does not create an order. Quotations provided by icango are based on the information available at the time, including model, quantity, destination, shipping method, and any OEM or ODM requirements, and may be subject to change. A binding transaction is formed only when both parties confirm a quotation, proforma invoice, purchase order, or contract in writing.

5. B2B / Dealer / Distributor / OEM & ODM

icango welcomes B2B partnerships, including dealers, distributors, and OEM/ODM collaborations. Business relationships may be governed by a separate agreement. If a separate signed agreement between the parties conflicts with these Terms, the separate agreement takes precedence with respect to the business relationship it covers.

6. Orders and Payments

Where the website offers online ordering or payment, orders remain subject to order confirmation, availability, shipping, and payment processing conditions. Prices, payment methods, and checkout terms will be clearly stated at the time of purchase. Refunds and adjustments, where applicable, are handled on a case-by-case basis in accordance with our policies and applicable law.

7. Shipping and Delivery

Delivery times shown on this website, if any, are estimates and not guarantees. International shipping times and costs may be affected by destination, shipping method, customs clearance, battery and dangerous goods requirements, carrier schedules, and local regulations. icango will provide tracking information where available and will keep you informed of any significant delays.

8. Warranty and After-Sales

Warranty coverage, after-sales support, and service terms for icango products are described in our Warranty & After-Sales Policy. That policy is the primary reference for product warranties and after-sales service. In the event of any conflict, the Warranty & After-Sales Policy governs matters of product warranty and after-sales service.

9. Returns and Refunds

Given the size, weight, battery requirements, and international shipping characteristics of icango products, international whole-unit returns may be limited. Please contact us before attempting a return; unauthorized returns may not be accepted. Where possible, warranty issues are addressed first through diagnosis, repair, and replacement parts rather than whole-unit returns. Nothing in these Terms limits rights that cannot be excluded under applicable law.

10. Intellectual Property

The icango brand, and all text, images, videos, designs, graphics, logos, and technical materials on this website, are protected by intellectual property laws. You may view and use website content for personal, non-commercial purposes. Unauthorized commercial copying, reproduction, distribution, or use of website content is prohibited without prior written permission from icango.

11. Third-Party Links and Services

This website may contain links to third-party websites, embedded content, or services such as payment processors or social media platforms. These third parties operate under their own terms of use and privacy policies. icango is not responsible for the content or practices of third-party websites and encourages you to review their terms and privacy policies.

12. Disclaimer

The website and its content are provided on an “as is” and “as available” basis. icango makes reasonable efforts to keep content accurate without guaranteeing that all information is complete, current, or error-free, and does not warrant that the website will be uninterrupted or free of harmful components. To the extent permitted by applicable law, implied warranties that cannot be excluded by law are disclaimed.

13. Limitation of Liability

To the extent permitted by applicable law, icango’s total liability arising out of or in connection with your use of this website shall not exceed the amount paid by you for products purchased through the website, if any, or a reasonable amount as determined by law. icango is not liable for indirect, incidental, or consequential damages, except where such exclusion is not permitted by applicable law. This section does not limit or exclude liability that cannot be limited or excluded under applicable law.

14. Privacy

How we collect, use, and protect your personal information is described in our Privacy Policy, which forms part of these Terms. Please review it before using the website or submitting any personal information.

15. Changes to These Terms

icango may update these Terms from time to time. The current version will always be published on this page, and the effective date will be noted above. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws applicable in the jurisdiction where icango is established, without regard to conflict-of-law principles. Before any formal online sales launch, icango will confirm and publish the specific governing law and jurisdiction that apply to these Terms.

Governing law and jurisdiction require business confirmation before formal production launch.

17. Contact Us

If you have any questions about these Terms or the website, please contact us:

Sales Email

icango.nice@outlook.com

WhatsApp

+86 13668957007

Phone

+86 13668957007

Company Address

Room 302, No. 6 Tianbao Road, Donghuan Street, Panyu District, Guangzhou, Guangdong, China

Business Hours

9:00 a.m. to 6:00 p.m. China Standard Time