Privacy Policy

1. Who We Are

This website is operated for the icango brand and provides information about icango products, technology, support services, and business cooperation opportunities.

Our website may be used by individual customers, dealers, distributors, business partners, OEM/ODM customers, and other visitors interested in icango products and services.

2. Information We Collect

We may collect information that you voluntarily provide to us when you contact us, submit an inquiry, request technical support, or communicate with our team.

This information may include:

• Your name
• Email address
• Phone number or other contact information
• Company name and business information
• Country or region
• Product model and purchase information
• Dealer, distributor, OEM, or ODM requirements
• Messages, questions, and other information you choose to provide
• Photos, videos, or other materials submitted for technical support or after-sales service

Please provide only the information reasonably necessary for your inquiry or support request.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security services, analytics tools, or other service providers.

This information may include:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on the website
• Referring pages or websites
• Approximate geographic location derived from technical information
• Website performance, security, and diagnostic information

We use this information to operate, secure, maintain, analyze, and improve our website and services.

4. How We Use Your Information

We may use the information we collect to:

• Respond to product and business inquiries
• Provide quotations and product information
• Communicate with dealers, distributors, and business partners
• Process OEM and ODM inquiries
• Provide technical support and after-sales assistance
• Diagnose product issues and provide repair or replacement guidance
• Improve our products, website, and customer service
• Maintain website security and prevent misuse or fraudulent activity
• Analyze website performance and visitor interactions
• Comply with applicable legal and regulatory requirements

Where required by applicable law, we will rely on an appropriate legal basis for processing personal information, such as your consent, performance of a contract, compliance with legal obligations, or our legitimate business interests.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve performance, understand how visitors use the website, and help protect the website from security threats.

Depending on the services enabled on our website, cookies may include essential, functional, analytics, or similar technologies provided by us or third-party service providers.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.

6. Analytics and Third-Party Services

We may use third-party services to help operate, secure, analyze, or improve our website. These services may process limited technical or personal information when necessary to provide their services.

Such services may include website hosting providers, content delivery networks, security services, analytics platforms, email services, communication tools, and customer support services.

Third-party service providers process information according to their own privacy policies and applicable contractual or legal requirements.

7. How We Share Information

We do not sell personal information in the ordinary meaning of selling personal data for money.

We may share information when reasonably necessary with:

• Service providers that help us operate our website and business
• Technical, logistics, or support partners when necessary to respond to your request
• Professional advisers where necessary for legitimate business or legal purposes
• Government authorities or other parties when required by applicable law, regulation, legal process, or valid governmental request

We may also disclose information when reasonably necessary to protect our rights, users, business, website, or the safety of others.

8. International Data Transfers

Because icango serves customers and business partners in multiple countries and regions, information may be processed or stored in countries or regions other than the one in which you are located.

Where required by applicable law, we will take reasonable measures to protect personal information transferred internationally and use appropriate safeguards for such transfers.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing customer support, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, storage system, or method of electronic transmission can be guaranteed to be completely secure. You should therefore take appropriate precautions when transmitting information online.

11. Your Privacy Rights

Depending on your country or region and applicable law, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or request restriction of certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain personal information where applicable
• Lodge a complaint with an appropriate data protection authority where applicable

These rights are subject to applicable law and may not apply in every circumstance. We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Our website and products are not directed to children, and we do not knowingly seek to collect personal information from children through this website.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action where required.

13. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party services you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technologies, or applicable legal requirements.

When we make changes, the revised version will be posted on this page. We encourage you to review this Privacy Policy periodically.